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Terms and Conditions

Thank you for using Branchless.ID

The following terms and conditions (“Terms and Conditions”) set to govern the use of our website portal and all related hubs (“Service”). You are agreeing to be bound by the following terms and conditions. Branchless.id reserves the right to update and change the Terms of Service from time to time. We will notify you by email 7 calendar days before the effective date of any modification or addition. By continuing to use the Service after any changes shall constitute your consent to such changes.

Your Branchless.ID Account

Branchless.ID Service and Charges

Modification to the Service and Price

Privacy and Copyright Protection

Disclaimers and Liability

Cancellation and Termination

Questions

Your Branchless.ID Account
  1. You must be at least 18 years old or able to perform financial transaction by Indonesian Law. If you are using the Service on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so and have the authority to bind such entity to these Terms.
  2. You are responsible to safeguard the security of your account. Please use a strong password and limit its use to this account. Branchless.ID will not be liable for any loss or damage arising from your failure to comply with this security obligation.
  3. You may only use the Service as permitted by Indonesian Law. Branchless.ID reserves the right to stop providing our Service to you when there is a violation to any of these agreements.
Branchless.ID Service and Charges

A. Service

When you first register for Branchless.ID account, you will receive first login bonus hit endpoints which you can use to try our system without additional charges whether in DEV or PROD environment system. Please note we have two system environment namely DEV and PROD. When you are ready to publish your system to your end users, you may switch to PROD system environment.

B. Hit Charges

Our Service allows us to charge you based on the total number of hit endpoints you perform on our API system. You are free to select the Pricing Plan that is most suitable for your business needs. Each of our Pricing Plan has its own guideline as explained below.

C. Pricing Plan

Branchless.ID has four (4) types of Pricing Plan, they are:

No

Pricing Plan

Payment Type

Charge Type

Billing Cycle

Min Subscription

1

Pay as you go

Pay Later

Per Usage

Monthly

6 Months

2

Starter

Pay Upfront

Flat Fee

Monthly

6 Months

Yearly

12 Months

3

Enterprise

Pay Upfront

Flat Fee

Monthly

6 Months

Yearly

12 Months

4

Enterprise Plus

Pay Upfront

Flat Fee

Yearly

12 Months

Note that each Pricing Plan has at least two (2) types of Billing Cycle and Minimum Subscription length time which you are agreeing to accept. This minimum subscription length time is binding and non-negotiable considering the financial and non-financial efforts being put when connecting to our API system.

Your billing cycle starts on the day you start using our Service for Pay as You Go or on the day we have received your payment for other Pricing Plan.

D. Pricing Plan Rules & Contraints

Our four types of Pricing Plan has some constraints as stated below:

NoPricing PlanMax HitCharge Type
1Pay as you goUnlimitedPer Usage
2Starter5000/hourRp 20/hit
3Enterprise20.000/hourRp 20/hit
4Enterprise PlusUnlimitedFlat Fee

For some Pricing Plan you are only allowed for a quota of maximum hit endpoints by the hour. If your hit endpoints usage per hour is more than the maximum hit endpoints quota, your additional hit endpoints usage will be charged Rp 20 / hit. It is your responsibility to monitor and predict your hit endpoints usage by the hour.

E. Sharing Fee Procedure

In some occasions, we may offer you sharing fee agreement where you will be able to receive a percentage fee based on the transaction fee you have charged to your end users. This sharing fee agreement is subject to our procedures. Sharing fee payment is usually paid within 3-14 business days depending on your billing cycle. Please feel free to contact us for more information about this.

F. Payment

Our Payment & Billing Terms describes how we regulate payment and billing when you use our Services. Branchless.ID is authorized to charge you for payment with your selected payment method and Pricing Plan in accordance with your chosen billing cycle. When you select a Pricing Plan, you must provide us with complete and accurate payment and billing information.

Modification to the Service and Price

Branchless.ID reserves the right to modify the Service (or any part thereof) without notice, as we are planning to broaden our Service choices from time to time. We will give you 30 working days notice if Price is subject to change. In which case, the new Price will be effective on the next billing cycle. We shall not be liable to you or your end users if such modification or changes occur.

Privacy and Copyright Protection

As set forth in our Privacy Policy guidelines, Branchless.ID has Privacy Policy describing how we treat your personal data and protect your privacy when you use our Service. You understand that by using the Service, Branchless.ID can use such data to give a better subscriber experience.

Disclaimers and Liability

Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis. You will be responsible for network connection and making sure that your network connection is working properly when using the Service.

Branchless.ID will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages resulting from your inability to access or use the services. Branchless.id’s total liability is limited to the amount you paid us to use the Service. We will not be liable for any loss or damage that is not reasonably foreseeable.

You must not modify, adapt or hack Branchless.ID Service or modify another website so as to falsely imply that it is associated with our Services. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Branchless.ID.

Branchless.ID does not warrant that

  • the service will meet your specific requirements,
  • the service will be uninterrupted, timely, secure, or error-free,
  • the results that may be obtained from the use of the service will be accurate or reliable,
  • any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services

Cancellation and Termination
  1. Because our Service is charged on a usage level and has minimum subscription length time agreement, you may only request to cancel your account after you fulfill the minimum subscription length time. In such event, you will not be entitled to any refund of any fees that you have paid. You are responsible for any charges incurred before cancelling your account. It is your responsibility to stop using the Service by notifying us via email. Your account will be deleted and any configuration may be removed within 12 months.

  2. This Agreement shall remain in full force and effect while you use the Services. Branchless.ID may terminate or suspend any and all Services without prior notice or liability, if you violate any of the terms or conditions in this Agreement.

    These violations include, but are not limited to:

    • Failure to complete payment or renew subscription ON TIME. In such late payment case, Branchless.id reserves the right to deduct a percentage of your sharing fee payment, if any.
    • Engagement in fraudulent, money laundering, terrorism funding, or illegal activities in accordance with Indonesian or International Law.

    Upon termination of your account, your right to use the Services, access the Website, and any Content will immediately cease. Branchless.id reserves the right to refuse service to anyone for any reason at any time. Any idle use of our Services for more than 6 months for Pay as You Go and 12 months for other Pricing Plan authorizes us to acquire any remaining suspension funds including sharing fee payment.

Questions

For information about how to contact Branchless.ID, please visit our contact page.

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